FAQ

We combine advanced remote support with proactive on-site visits across Canada. Most issues are resolved remotely within minutes; when hands-on work is needed, our technicians are there — keeping your downtime to a minimum.

We recently overhauled our training process with a dedicated consultant and encourage every technician to deepen their expertise in the areas they're passionate about. The result: broad, ever-growing know-how across all the technologies you rely on.

We follow recognized standards (CyberSecure Canada, PIPEDA) and apply Privacy by Design, with regular staff training. For continuity, we rely on resilient, redundant infrastructure, tested disaster-recovery plans and continuous monitoring.

We run on the ITIL framework: tickets are classified (incident, request, problem, change…) and governed by clear service-level agreements. A three-tier escalation model routes every issue to the right level of expertise — for fast, predictable resolution.

Our CRM and ticketing run on Microsoft Dynamics Customer Service, customized to our processes with automated workflows and built-in client feedback. The focus: a simple experience for you and fast, consistent service from our team.