The Importance of Good Governance Over Your IT Vendors

Your internet provider, the company that handles the network, the brother-in-law who fixed the server 3-4 years ago, the vendor for your main application, another one for email.

That's the reality for many business owners. It lets you patch up problems quickly. But the big-picture view is nowhere to be found.

It's important to explain what the big-picture view is. It means seeing all your IT systems as a whole that delivers tangible business value to the company.

The equivalent of an air compressor for a mechanic's shop. The compressor powers a multitude of tools. But it's important to make the right choices to avoid additional expenses. For example, the size of the tubing, the pressure, the tools' connectors. It's the same in IT. We have to make sure our technology choices work together to deliver optimal and even greater value.

The first step is always to assess the company's needs. What do we do? How do we do it? Why do we do it this way? By mapping out our needs and our ways of working, we can clearly understand how the ecosystem functions. Where do we get maximum value, and which points cost the company dearly in time, processes or money.

One point that comes up constantly with our clients is the proliferation of vendors. There have always been two schools of thought:

• *A single vendor for everything*

Pros

Can react quickly in case of an outage

• A single point of contact
• Cons

Generally very expensive

• Generally can't do everything the right way
• *Multiple vendors*

Pros

Savings

• Quality products
• Cons

The "ball-tossing" syndrome between vendors in case of an outage

• Multiple points of contact

MMO Techno's approach is hybrid. We offer a single point of contact. MMO Techno not only serves as an orchestrator for your IT vendors, but we also act as an advisor to help you make informed decisions.

Single point of contact:

Thanks to our advanced monitoring tools and highly skilled technical engineers, we're able to anticipate and quickly diagnose the technical hiccups that can arise.

Vendor orchestrator:

In the event of an application issue, MMO Techno will coordinate among all the parties required to resolve the situation. We make sure every component of the chain works well together and propose changes if needed.

Advisor:

Which technology should you choose? How will today's choice affect your company in 1 year? 5 years? 10 years? The choices we make with you today must align with your business plan.

In all our interactions with our clients, we're consistently able to achieve savings of 3 to 10 times the amount invested with us.

Good governance of your IT vendors lets you save money, but it also forces you to have a clearer vision of your IT operations over the medium to long term, which translates into greater efficiency and a more profitable company.